Popup Micro Surveys


Refiner is a customer feedback survey tool built web & mobile product companies. Get spot-on insights from your users with perfectly timed microsurveys.

With Refiner you can ask your users any question while they are using your app or browsing your website. Measure customer satisfaction (CSAT), Net Promoter Score (NPS), or customer effort score (CES), research what to built next or profile your users. Refiner supports all survey use cases and comes packed with expert-built templates that will get you started quickly.

Refiner integrates into your existing marketing & sales stacks seamlessly. Our integrations allow you to sync survey responses to the tools you already use in real time, such as your CRM, email marketing automation platform, your backend API or good old Excel.

Refiner helps you to understand who your users really are, what they need and how you can help them achieve their goals. Get started for free today and increase conversion & retention rates with better customer data.

This plugin install the Refiner JavaScript Web-Client on your WordPress site.


  • Creating a pop-up survey with Refiner is easy and only takes a couple of minutes
  • See all survey responses in one place
  • Refiner offers various integrations to automate workflows and sync survey responses to where you need them


Simple installation

The Refiner plugin can be installed via the WordPress plugin library.

  • Navigate to the “Plugins” section in your WordPress dashboard
  • Click on “Add New” and search for the “Refiner” plugin
  • Install and then activate the plugin

Manual installation

Alternatively, you can also install the Refiner plugin manually:

  1. Download the Refiner plugin as a zip file.
  2. Upload the folder refiner to the /wp-content/plugins/ directory
  3. Activate the plugin through the ‘Plugins’ menu in WordPress


Once installed, go to “Settings > Refiner” and enter your Refiner project ID. You can find the project ID in your Refiner Dashboard in the “Settings > Installation” section.

You can find a detailed step-by-step guide in our documenation.


Where can I find more information about Refiner?

You can learn more about Refiner on our website.

Is there a guide somewhere on how to get started with Refiner?

Yes, you can find more information on how to get started in our documentation.

Where can I find Refiner’s Terms of Service?

You can find our Terms of Service here. Our Privacy Policy can be found here.

Is Refiner compliant with GDPR?

Yes, our Privacy Policy fully respects GDPR.


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Contributors & Developers

“ Popup Micro Surveys” is open source software. The following people have contributed to this plugin.




  • Initial release.


  • Readme update
  • Set installation method